Top 16 Helpdesk Software

Customer care and client management is one of the important aspects of any business. However, with growing businesses and brands, it’s difficult to manage time and personally attend to all the questions and queries. With the right helpdesk software installed, your client management can improve many a fold.

You can also refer our list of top livechat software if you’re interested in livehelp software.

Here are some of the top websites for helpdesk software:

1. Zen Desk

Zen Desk offers SaaS Software-as-a-Service allowing enterprise to have hosted services. They offer cloud based solutions and have different packages. They have webinars and various useful materials on the site. The main features that are present are features like Web-based interface, SSL encryption, real-time analytics and SSO – These help in the tracking system and to understand the progress.

2. Kayako Fusion

Kayako fusion or also part of kayako resolve offers a advanced ticket management and plenty of other features. It is the best help desk software on the block with the number of features included. Emails, ticket assignments, support and tickets can all be managed at once with the software. It hence, reigns on the market. Offered as downloadable software or on demand pay as you go SaaS subscription. A $999 one time package includes license for 10 agents alongwith 6 months upgrades and support. SaaS subscriptions starts from $49/mo.

3. FreshDesk.com

FreshDesk calls customer-care the ‘customer care carnival’; the user can entrust their customer care requirements with the software downloads offered here. They additionally also provide resources for customer care on social media and comparative studies on what are the best practices. They have interesting offers too and provide users with a ‘free freshdesk agent’ the first time around. A good platform for helpdesk software requirements!

4. Desk.com

Desk.com has much to offer with its help desk software tool. They claim to win popularity based on their social, easy to use, simple and affordable products. The major clients include spotify, klout, Bonobos, etc. The software makes it easy to read and respond to customer queries and needs in a faster, more efficient manner.

5. Zoho Support

Main features includes web based tickets handling, knowledgebase and ticket management, customer support quality measurement, alert and notification system and self service portal for customers. You can start with 1 agent, free plan with limited functionality. Paid plan starts from $12/user/month. You can integrate it with Google apps, forums and sms gateways as well.

6. OSTicket

You cannot just manage replies; you can also archive your responses with the software. OS Ticket offers the ideal open source support ticket system that you need. The system increases the efficiency and allows you to offer greater customer support.

7. Hesk

Hesk wins on the network because of its focused products. The products allow you to track customer support issues as well as organize and respond to them. They also have an integrated knowledge base system which deals with your work and reduces the need for human intervention.

8. Help Desk Pilot

The site is self hosted with shared hosting. Mainly helps in managing your e-mails and tickets. They have great support and analytics, which makes the help desk pilot a useful software. The web based help desk software is apt, quick and efficient.

9. DeskPro

With Desk Prod you can integrate you r ticket system and e-mails making it quite feasible to use and respond. The software offers in depth statistics that help in documenting and understanding reports.
This is a complete package which can be termed as a customer relationship management system.

10. H2Desk

If you want the frequently asked questions to be answered and your work load to decrease, H2Desk has the perfect answer with its software. The software deals with support tickets and predefined replies to increase efficiency. You can manage your tickets or create knowledge base based on your requirement.

11. Manage Engine

This company calls the software – Manage Engine Service Desk Plus – and it works with both, Linux and Windows operating systems. The software is most used when there is a need to keep a large database with more staff accounts and more information about the clients. Manage engine makes work easy. Offers standard, professional and enterprise editions with variety of feature sets.

12. Helpscout

Offers features like simple shared inbox, advanced actionable reporting dashboard, branding free software (without link to company website) & API access for third party integration. They offer free plan with limited access – 3 users, i mailbox. Basic plan starts from $35/month for 3 users with unlimited users and storage. You can try with 15 day trial program.

13. SysAid

Sysaid has plenty of features to offer. From basic helpdesk system and livechat software to calendar, advanced reporting, asset managemnt, end user web portal, knowledgebase etc.. They also offer mobile apps for all popular mobile OS (Android, Blackberry and iOS) to access support portal through mobile. They offer free, pro and enterprise editions.

14. OTRS

OTRS is more than just a helpdesk software. It offers all standard features like support ticket creation and management, knowledgebase, reporting, time accounting and surveys. They currently offer access through iPhone app as well.

15. MojoHelpdesk

Features includes ticket management, customer portal, full email integration including google apps integration, satisfaction ratinh, website form widgets, automations and advanced reporting. Minimum plan starts from $24/month and offers 500 mb monthly file upload and access for upto 11 agents (unlimited customers supported) they also have business, enterprise and enterprise plus features for enhanced functionalities.

16. Parature

Offers enterprise level support solution. They offer tailored pricing instead of packages. Offers integration to existing website. Offers all standard features like KB, WYSIWYG editor, Ticket Tooklit and lot more.

Helpdesk support software are must have for many businesses. A right ticket management software can not just help you growing your business and revenue but also help improving overall customer experience with organization.

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